You can create your account on Walkway using your mobile number

• 1. Enter your Mobile Number on clicking SignUp
• 2. Click on "Create New Account"
• 3. Enter the OTP you get on your mobile number
• 4. Fill up the form to create your Walkway account.

We collect the most minimal possible information regarding you to help a hassle free signup process

Mandatory:

Phone Number

Optional:

Alternate phone number

You can loginto Walkway using your mobile number and OTP

Please verify your network connectivity. You have the option to 'Resend OTP' which can be used to trigger a message again

• Find the product you wish to buy
• Select the size of the product
• Add the product to your shopping bag by clicking on "Add to Bag"
• Go to your shopping bag and click on "Checkout"
• Provide your Shipping Address
• Confirm payment and your order will be placed

Each item you select will have a 'Size Chart' above 'Add to Bag' button. You can refer to the size chart and the provided sketch on 'How to Measure' to determine the right size.

Yes, you need to create an account to place an order. This will help us provide you with a personalized experience

The minimum order quantity for free shipment is Rs.550. Orders below this amount will have additional shipping charges of Rs. 50

Walkway ships the product you ordered in the fastest time possible and deliver to your doorstep. Please check the delivery availability to your PIN Code when ordering.

Please tap on “My Orders” section under main menu to check your order status.

Our Product Page has a section for 'Delivery Options' right below the 'Add to Bag' button. Please enter your PIN code there and click on 'Check'. The tool will tell you if your area is serviceable

We are trying to add more PIN codes to our delivery list. If you do not find your PIN code at this point in time, we request you to check back in a few days

The orders placed on Walkway are delivered by our courier partners and we will ensure timely delivery

Payment can be made through any of these modes:

• 1. Credit Card
• 2. Debit Card
• 3. Net Banking
• 4. Wallet
• 5. UPI Payment

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available. This includes items purchased on sale as well.

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section

Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven not paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

The products purchased on Walkway can be returned or exchanged within 30 days of purchase. Post this, return or exchange is not allowed. Also, for the return to be valid, we request that you do not use the product and keep the price tags intact. This will be checked by our executive who picks up the product as well as in our warehouse

You can place a 'Return Request' under the 'My Orders' section of main menu

Choose the product you want to return

Click on 'Return' option

Select the reason for return. Please note that selecting the right reason for return will help us service you better

Click on 'Place Return Request' and you are done

Your schedule for pickup will be informed via a message.

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged

You can place a request to 'Exchange' under the 'My Orders' section of main menu

Choose the product you want to exchange

Click on 'Exchange' option

Select the reason for exchange and the size you want (In case you want a different size of same item). Click on 'Exchange' and you are done

The schedule for pickup will be informed via a message. Once we receive the product already with you, we will ship the item you wanted in exchange. You can track the status in the 'My Orders' page

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged

Yes. We will pick your returned items. The pickup date and time will be confirmed to you once you place a return request